Asst Manager Customer Support at Adexen Recruitment Agency

Adexen is pioneering in HR and Recruitment Process Optimization to service its customers. All clients enjoy the flexibility of choosing dedicated Onshore, Nearshore, or Offshore services.

Our HR and Advisory consultants have many years experience of working with leading multinationals and large local companies across Africa and other emerging markets. Whether you are considering implementation of a new HR strategy or a move to outsource your resourcing function then our consultants can offer advice on a creative solution to your problem.
Adexen Recruitment Agency is mandated by a leading engineering, procurement, production, construction and maintenance company within the Oil & Gas Sector to recruit Assistant Manager customer support for its operations in Nigeria.

Job Title: Asst Manager Customer Support

Job reference: NGA1382
Sector: Oil&Gas, Energy, Mining & Utilities - Nigeria - Western
Location: Lagos

Responsibilities

• The role will have the responsibility of supervising the day to day operations of the help desk for optimal resource Management, identifying the customer issues by providing a high quality customer service to enhance the quality of support delivered.
• Answer incoming phone calls in regards to service related inquiries to resolve issues
• Providing help and advice to customers both internal and external
• Documents, tracks and monitors problems to ensure resolution in a timely manner and tasks are set to the appropriate priority levels
• Maintains in depth customer management to acquire and retain clients and increase customer satisfaction
• Maintain current knowledge of industry trends, concepts, practices and procedures and potential impact on the business
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors, etc. to provide technical assistance and support
• Scheduling, assigning and allocation of service order to appropriate engineers
• writing reports analysing the customer service that your organisation provides
• developing feedback or complaints procedures for customers to use
• developing customer service procedures, policies and standards for your organisation or department
• Any other duties as assigned by management

Requirements

• University degree in management, administration and secretarial studies
• 4-6 years in similar capacity and industry
• Computer literate – SAP/, Microsoft Office Suits
• Strong communication and people skills
• Well organized, meticulous and able to plan and prioritize activities
• Perform well under pressure
• Attention to details and leadership skills
• Able to work as an integral member of a team as well as individually
• Post graduate qualification is an added advantage

Application Closing Date
2nd August, 2013

Method Of Application
Interested and qualified candidates should:
Click here to apply